About me
Hello, I'm a Cybersecurity & Cloud Computing student at Miami Dade College, currently working as an IT Field Service Technician at Orlando Health. I thrive on transforming complex security challenges into clear, effective, and impactful solutions.
I'm always seeking opportunities to expand my knowledge and gain hands-on experience. My journey is fueled by curiosity and determination. If you share similar goals or have insights, Iād love to connect and explore how we can grow together in this ever-evolving field. š
What I'm doing
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End-to-End IT Support
Hands-on support for laptops, printers, WOW carts, Imprivata OneSign, badge readers, and workstations ā reducing downtime and improving user satisfaction.
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System Deployment & Reliability
Streamlined cable management and driver installations for faster rollouts and improved system stability across clinical environments.
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Network & Multi-Site Coordination
Resolved networking issues post-deployment and coordinated IT support across multiple hospital sites, maintaining SLA compliance at all times.
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ServiceNow Ticket Management
Triaged and escalated ServiceNow tickets efficiently, ensuring service continuity and consistent user satisfaction across all support queues.
Testimonials
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Wally Silverio
Isael is an insightful, forward-thinking, and collaborative individual. He is a tremendous asset to any team or project, and most importantly has a goal pushing him foward towards succes. He is always willing to help others.
